P.O.D. Remakes policy

If there are problems with orders, we can offer remakes under certain circumstances at our discretion.

All orders  must have Package Protection details found here to claim a remake for items marked as delivered but reported missing. 

If the order falls under the following, you may request a remake for free:

• The item itself, an attachment, or the box arrived damaged or shouldn't of passed QA.
  We will only resend the damaged parts of the order.
  For example, if a chain or box is damaged, we would resend the chain or box on its own.
• The artwork received is incorrect, or the wrong item was received.
  If a message card is wrong or damaged, we would resend the message card only. For products that may have been received with the wrong design or product, Support Services must receive a video of the product and the package that the product was received in. If we do not receive this information, your request for a remake will be denied.
• The item has been stuck in transit for an unreasonable amount of time.
  "Unreasonable" depends on the circumstances and requires investigation. For example; storms, holidays, unable to access delivery address. 

 

Additional Remake terms.

Terms apply to remakes, they are: 

Damaged or poor QA:

• Item must show as delivered.
• Latest claim time is 30 days after delivery for US orders, and 60 days for orders traveling outside the US.

Tarnished products:

• Remakes for tarnished products may be denied if no care instructions are followed. See Jewelry care instructions HERE and Acrylic plaques care instructions HERE

Lost or stuck in transit:

• Orders that have had no movement 30 days (15 days if within the EU) from the date shipped, can be reviewed for a possible approval for a one time remake, by the discretion of Management.